- Is this legal?
- Yes. We are a federally licensed firearms dealer located in the state of Indiana. You, the seller, are covered under our license just as you would be if you walked into our store. There are no laws preventing you from selling your firearm to us.
- How long are offers good for?
- Offers are valid for 14 days.
- Can I sell multiple firearms?
- Absolutely! Once firearm information has been submitted, you will have the ability to submit additional firearms for review and offers. These firearms will be viewable from your user panel, which you access from your initial offer email. If you have a large number of firearms or an estate, it's best to contact us directly (just to save you a lot of time).
- How do I get paid?
- We will either send you a check, or we will issue the funds via a secure ACH direct deposit. During the offer approval process, you will tell us which method of payment you prefer.
- If I submit a firearm for an offer and I do not hear back from you, what should I do?
- If you don’t hear from us within 72 business hours, please check your spam folder. If you don’t have anything from us in spam, please email us at info@webuyguns.com and we will attempt to assist you.
- If my firearm is denied during inspection and returned to me, what do I do?
- If we determine the firearm has not been accurately described, or there are material issues not disclosed in your initial offer request, we will either reduce our offer, or return the firearm to you. Please keep in mind, we will have to send the firearm to a licensed firearms dealer in your area. We will take care of shipping the firearm to them, but we will not be responsible for any transfer fees or other costs incurred when picking the firearm up from your dealer. You will need to provide us with your preferred dealer information so we can get the firearm to them.
- What do I do if my payment is lost in the mail or does not get deposited to my account?
- When the offer is approved, you will have the option of either receiving a secure ACH deposit, or a paper check. Please allow 7 business days for paper checks to arrive in the mail. ACH deposits should post to your account within 48 business hours. If you have not received your preferred method of payment within the allotted time, please email us at info@webuyguns.com and we will work with you to make sure you get paid.
- What happens if my firearm is damaged in transit?
- We guarantee the offer value of your firearm against damage caused by the negligence of the carrier. If it is damaged, we will assess the contents to determine if the firearm was properly packaged. We will not be held responsible for damage caused by insufficient or poor packaging. Also, we must be sure that no damage was present prior to shipping. Clear photos of the firearm will help us determine if damage occurred before or during shipping. If it is determined that the damage was caused by the mishandling of the carrier, we will honor our initial offer, regardless of the damaged sustained by the firearm in transit. If it is determined that the damage was a result of improper or poor packaging, we reserve the right to reduce our offer or return the firearm. For proper packaging best practices, please refer to the shipping instructions provided to you upon accepting our offer.
- How does the process work?
- First, you will provide us with your contact information. Once confirmed, you will be directed to a firearm information form. Use the form to list the make, model, caliber and serial number of your firearm. You will also be directed to upload a few photos. Once completed, we will prepare your free offer. You will be notified by email when your offer is ready. If you accept our offer, we will provide you with a shipping label and a set of shipping instructions. Once we have received and evaluated your firearm, we will prepare your payment through an ACH form, or a mailed check (your choice).
- How long does it take?
- It should only take you about 5 to 10 minutes to complete the firearm information form. Once completed, we will have your offer to you within 72 business hours. Once we receive your firearm, we will thoroughly inspect it. This process usually takes 24 hours. If we determine the firearm was accurately described, we will begin processing your payment. If you prefer a mailed check, please allow 5-7 business days for the check to process and mail. If you prefer an ACH deposit, the funds will typically post to your account within 48 business hours.
- What if I change my mind after accepting an offer?
- An accepted offer is a contractual agreement between the customer and WeBuyGuns.com. Once an offer is accepted, we expect the customer to ship the firearm within 7 days. During that time, the customer may choose to cancel their transaction simply by emailing their transaction number and intent to cancel to info@webuyguns.com. However, once the firearm is shipped, we consider the transaction final. WeBuyGuns.com reserves the right to alter the offer or refuse the purchase after the firearm is received and inspected.
- Who pays for shipping?
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We do! When you accept an offer, a shipping label is generated for you during the checkout process.
- Can I just email you photos and a description of my firearm for an offer, instead of using the webuyguns.com?
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The short answer: No. We do not make offers over email or on the phone. We will only make offers on firearms either brought into our store, or processed with an offer form over our site.
- Do you buy highly customized or modified firearms or home built AR15s?
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Yes. However, we are not at all aggressive on aftermarket parts, accessories, modifications or high-end AR15 builds. When we go to resell the firearm, it is very hard for us to convince the next buyer to spend a lot of extra money on parts or accessories they may not want or need. As such, we shy away from making high offers on those types of firearms. Please keep in mind, anything you intend to take off your firearm must be removed before sending photos OR must be explained as not included in the "notes" section. If your firearm is pictured with accessories, and those accessories are not mentioned in the "notes" section, then they must be sent with the firearm if the offer is accepted, as our offer is reflective of the firearm as shown.
- What happens if my firearm is lost in transit?
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If your firearm(s) is lost or stolen in transit, we will still honor our initial offer. However, we reserve the right to investigate the lost or stolen package (for a period of up to 30 days), prior to payment being issued. To be eligible for payment on a lost or stolen package, you MUST tender the package to sanctioned and carrier-branded shipping facility (this does not include 3rd party drop-off locations such as CVS, Walgreen, or 3rd party print centers etc...). The customer must also receive an initial drop off scan and obtain a receipt from the carrier. If you do not have a carrier-branded shipping facility in your area, we can schedule a pickup at your home. As long as the driver completes a pickup scan, you will be eligible for your payment in the event of loss or theft. In short, we need to know that the package was in the carrier system when it was lost, or we will not honor a payment on the lost package.
- Are there any type of firearms you do not make offers on?
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Yes. We do not purchase muzzle loaders/black powder firearms or firearms needing parts or extensive repair. We do not purchase firearms with obliterated or illegible serial numbers. We do not purchase firearms with ban-compliant modifications. We do not purchase home-built firearms other than AR15s.
- Do you purchase NFA items
- We purchase some but not all items under the NFA. We do not purchase SBR’s (short barreled rifles), SBS’s (short barreled shotguns), or suppressors. We do purchase machine guns.
- Can I sell Ammunition with my firearm?
- No. As special shipping rules apply, we do not purchase ammunition. If you have ammunition you are looking to sell, we recommend you list it locally, or sell it to a friend or family member.
- If my firearm is unable to be delivered and returned, what do I do?
- If we determine the firearm has not been accurately described, or there are material issues not disclosed in your initial offer request, we will either reduce our offer, or return the firearm to you. Please keep in mind, we will have to send the firearm to a licensed firearms dealer in your area. We will take care of shipping the firearm to them, but we will not be responsible for any transfer fees or other costs incurred when picking the firearm up from your dealer. You will need to provide us with your preferred dealer information so we can get the firearm to them.
- What happens if I accidentally ship ammunition with my firearm?
- If ammunition is accidentally shipped with your firearm, it will be removed and disposed of according to federal regulations. We cannot return ammunition that is shipped in error. Please ensure all firearms are completely unloaded and free of ammunition before shipping.
- Can I ship accessories with my firearm?
- Yes, you can ship accessories with your firearm. Please ensure that all accessories are properly packaged to prevent damage.
- What is the process if my firearm fails inspection?
- If your firearm fails inspection, we will notify you and provide details on why it failed. You will have the option to either have the firearm returned to you or have us rectify the issues for a fee, if possible. If you opt for return, you will be responsible for the return shipping costs.
- How long does the inspection process take?
- The inspection process typically takes 1-3 business days after we receive your firearm.However, during peak times, it may take longer. We will keep you updated on the status of your inspection.
